The one thing you need to have a sustainable agency? Happy Clients.
Great client management can mean the difference between a happy client who stays for the long term or a frustrated client who churns.
And we know that it costs a lot more to find a new client than to retain one.
Nobody understands this better than our guest, Taylor McMaster, who owns an agency that provides fractional client account managers to seven-figure agencies.
So what’s the secret to having consistent rockstar client account managers who keep clients happy? It's all in stellar hiring and training processes.
Tune into this episode to learn more about mastering client management.
Show Links
Dot and Company Website: https://www.dotandcompany.co/
Dot and Company Instagram: @dot_and_company
Get my signature COMPASS method inside our Team Growth Roadmap
This episode is brought to you by the FREE TEAM GROWTH ROADMAP
What if you didn’t spend all day, every day, in the weeds of running your business?
More flexibility. More freedom. Less overwhelm.
You’d scale your business with more ease
Gain clarity on the strategic systems and leadership actions to create a self-managing team that can support your clients and frees up your time.
My free Team Growth Roadmap will give you my COMPASS method to get you out of the weeds of running your business and help you build a small but mighty team that gives you more freedom and flexibility.
Click this link to unlock the COMPASS Method
Thanks for listening to the Small But Mighty Agency Podcast, if you enjoyed this episode please leave a review on iTunes or send a screenshot on Instagram while tagging me @audreyjoykwan