Small But Mighty Agency: Win clients and build better networks for marketing and consulting agencies
If you want to grow an agency to seven figures and beyond without working more hours in your business, tune in.
I know your time is valuable, so I keep it practical and help you work smarter, not harder, in every episode.
I'm your host, Audrey Joy Kwan. I know what it takes to build an agency—including supporting an agency owner in selling and exiting, and consulting for 200-person agencies—because I've done it.
My team and I have coached and consulted with over 150 agency owners and have been behind the scenes of multiple seven-figure agencies.
All this to say, join us on the Small But Mighty Agency podcast to grow an agency with real-world experience and practical tips that help you to work less and earn more while leading with integrity.
Let's go!
Small But Mighty Agency: Win clients and build better networks for marketing and consulting agencies
Stop Thinking Your Team Should Just Know—Set These Clear Expectations Instead
If you've ever caught yourself thinking, “My team should just know what to do” or “Why can’t my team read my mind?”—this episode is for you.
The truth is, unspoken expectations lead to missed deadlines, miscommunication, and frustration on all sides. But there’s a better way to make your expectations so crystal clear that your team knows exactly what needs to be done—without the guesswork?
Today, I’m joined by Kendra Johnson, leadership development specialist and founder of The Venned Group to noodle on one of my favourite topics, communication and leadership.
We’re going to break down why unclear expectations hold teams back—and how to fix it.
In this episode, we’re diving into:
- The biggest mistakes leaders make when setting expectations (and how to avoid them)
- How to create alignment so your team understands exactly what success looks like
- The difference between expectations and benchmarks—and why both matter
- Practical strategies to communicate expectations clearly and get your team fully bought in
If you want to spend less time micromanaging and more time seeing your team thrive, you won’t want to miss this conversation. Let’s get into it!
Connect with Kendra
LinkedIn: linkedin.com/in/kendrajeanjohnson
Website: vennedgroup.com
Resources & Links:
Find me on LinkedIn
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Get the full show notes and more information here: https://audreyjoykwan.com/podcast/ep122
Podcast Edits by Lindsay Curtis